1. The project I have bid on has ended, why isn't there 'bid accepted' next to any of the designers names?
Companies have an indefinite time to make a decision on which designer to accept & they don't have to accept any designer if they don't want to.
Because of this, designers whose bids are not successful are only informed that they have been unsuccessful once a designer has actually been chosen.
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2. How do I know which designers bid has been accepted?
Once a designer is chosen they will be contacted by email & '(bid accepted)' will appear next to their name.
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3. HOW DO I KNOW THE DESIGNERS PROFILE IS TRUTHFUL?
We do not guarantee any of the designers profiles. However the feedback system should cut down on any false statements and please remember you do not have to pay until the work is completed to your satisfaction
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4. CAN YOU BID ON THE SAME PROJECT MORE THAN ONCE?
Yes, but if you have retracted a bid, you cannot then re-bid on the same project. Please consider your bid very carefully before submitting it. Remember designers may undercut your price, but if you have solid experience and great feedback then companies will be more willing to pay more for this
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5. DO YOU CHARGE COMPANIES TO POST PROJECTS?
Companies are charged an annual subscription to post unlimited projects, for more information please email info@theragtrader.com
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6. WHAT IF I'M NOT HAPPY WITH ANY OF THE BIDS?
You do not have to accept any of them
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7. DO I HAVE TO ACCEPT THE LOWEST BID?
No, accept the bid of the designer who you think combines the best experience and feedback with a fair price
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8. WHAT HAPPENS IF I DON'T GET ANY BIDS ON MY PROJECT?
You can re-post your project whenever you like for free. We have designers registering with the site all the time. If you post a project a number of times and still don't get any bids, it could be that you are paying too little for the project, you may have to increase your 'up to' limit
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9. WHO CAN SEE MY PROFILE?
People who are not logged into the site can see the front page of your profile. When people register with the site and log in, they can see your full profile. This doesn't included your contact details or name, just your screen name and anything you have added to your description, work history, any work you have upload and of course feedback people have left for you.
If you have chosen to hid your profile from designers only subscribed companies can see it. If you have chosen to hid your profile from companies, only designers & companies whose projects you bid on can see it.
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10. WILL MY PERSONAL DETAILS BE SHOWN ON MY PROFILE?
No, the only details that will be shown are your screen name and anything you have added to your description, work history, any work you have upload and of course feedback people have left for you.
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11. WHAT HAPPENS AFTER MY BID IS ACCEPTED?
You will get an email asking you to confirm the acceptance of your bid.
Once you have done this we will provide the company with your contact details and provide you with the companies contact details
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12. HOW DO COMPANIES CONTACT ME?
Once you bid has been accepted we will provide the company with your contact details and provide you with the companies contact details
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13. HOW DO I CONTACT A COMPANY?
If a company has posted a project you can ask them a question about that project. There is no way of contacting companies directly through the site.
If you bid has been except we will provide you with the companies contact details
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14. HOW DO YOU PROTECT FROM COMPANIES COPYING WORK THAT IS IN YOUR PROFILE?
Unfortunately there is no way of protecting the work you have uploaded on to your profile. Please bear this in mind when you are uploading work. It is a good idea to use last seasons designs
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15. HOW DOES A COMPANY DECIDE WHICH DESIGNER TO CHOOSE?
When deciding who to choose companies will review the profiles of all the designers who have placed bids on their project. They will then base their decision on this information combined with the designers bid price
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16. DOES MY BID HAVE TO BE THE LOWEST IN ORDER TO SECURE THE PROJECT?
When deciding who to choose they will review the profiles of all the designers who have placed bids on their project. Companies will base their decision on this information combined with the designers bid price. If you have a lot of experience and great feedback you may feel you want to charge more than other lesser experienced designers who have bid on the project. Remember you cannot bid more than the 'up to' amount that the company has set for the project
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17. MY BID WAS THE LOWEST BUT THE COMPANY HASN'T CONTACTED ME YET?
Companies do not have to except any of the bids. When deciding who to choose they will review the profiles of all the designers who have placed bids on their project. Companies will base their decision on this information combined with the designers bid price
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18. CAN I RETRACT A BID?
Yes, log into your account and go to manage bids, open, then select the bid you want to retract
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19. CAN I BID ON MORE THAN ONE PROJECT?
Yes you can bid on as many projects as you like
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20. WHAT HAPPENS IN THE EVENT OF A DISPUTE?
We encourage companies and designers to try and resolve any disputes between themselves. We have limited powers when it comes to disputes. After an investigation we can ban people from the site if they are in breach of the sites rules
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21. DO YOU CHARGE FOR YOUR SERVICE?
Pricing & fee's for using the service:
Fees for designers:
Our fee for designers is 10% of anything that they have earned via www.theragtrader.com. Designers will also be liable for any fees charged by Paypal (please check the Paypal website for current charges).
All fees will be deducted via Direct Debt from your Paypal account after you have been paid by a company for a completed project. Alternatively The Ragtrader will invoice the company on your behalf & send you payment 10% commission.
Fees for companies:
Companies are charged an annual subscription to post unlimited projects. Please email info@theragtrader.com for more information.
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22. DO YOU PLACE PEOPLE IN FULL TIME POSITIONS?
No The Ragtrader is purely a project based site for freelancers.
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23. WHEN WILL I GET PAID?
Once the company is satisfied you have completed the posted project.
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24. HOW DO I KNOW A COMPANY WILL PAY ME?
Although we cannot guarantee you will get paid and are not liable if you don't. Our extensive feedback system should help to prevent any non-payment. If a company doesn't pay then you can leave feedback stating this, and it will be very unlikely that anyone will bid on their projects in the future.
After an investigation if we find that there was no reason for them to not to pay you they will be banned from the site.
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25. DO DESIGNERS AND COMPANIES EVER MEET?
No not generally, although there is nothing from preventing this if both parties think it will be of benefit
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26. HOW DO I SEND MY WORK TO THE COMPANY?
You can ask the company this question before you bid, if you like. Just click on 'ask the owner a question' link on the project posting. The most popular ways of sending work are either via email or by post, we recommend you send anything via recorded delivery so you can be sure the company has received your work
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27. DO I HAVE TO ACCEPT A BID?
No you don't have to except any bids on your project
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28. WHO CAN SEE MY PERSONAL DETAILS?
Only the site administrators. People who are not logged into the site can see the front page of your profile. When people register with the site and log in, they can see your full profile. This doesn't included your contact details or name, just your screen name and anything you have added to your description, work history, any work you have upload and of course feedback people have left for you
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29. CAN I DELETE A POSTED PROJECT?
Yes, log in to your account and go to delete posted projects
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30. CAN I AMEND A POSTED PROJECT?
Yes, but only if no designers have bid for the project. This prevents companies from adding extra work to a project once they have low bids from designers. Log in to your account and go to amend posted projects
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31. WHAT HAPPENS IF I'M NOT HAPPY WITH THE WORK THE DESIGNER HAS SUBMITTED?
You manage the designer as you would any freelancer you employ. When you accept a designers bid we give you their contact details, and they get yours. Let them know you are not happy via email or 'phone call, have them re-work the project until it is what you require. Make sure that when you post a project you give as much information as possible, including uploading any images you think will help to explain what you require. Be very clear on what you need, leave as little interpretation as possible. If you are expecting full detailed specs in Illustrator format make sure you say so in your initial post. Say if you require full measurements, close up drawings of details, internals etc. Remember the designer will leave feedback for you after the project is completed so don't change you mind half way through a project and expect the designer to re-do the work!
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32. HOW DO I KNOW A DESIGNER IS RIGHT FOR MY PROJECT?
Make sure you are logged into your account as this allows you to see the designers full profile. Have a look at any work they have uploaded. Study their work history (this is their CV) and take a look at any feedback left from projects they have completed through the site
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33. HOW DO I BID ON A PROJECT?
You have to register with the site and create a profile, you are then welcome to bid on any of the projects.
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34. WHY CAN'T I SEE A DESIGNERS FULL PROFILE?
You have to be logged into your account in order to see designers full profile
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35. HOW DO I UPLOAD COPIES OF MY WORK?
Log in to your account, go into manage profile, work samples. You can then choose up to 5 files to upload. Click on choose file and select the file you want to upload, the file must be in Jpeg format
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